About

Two colleagues discussing documents

Driven by Experience. Defined by Fairness.

With over 20 years of experience in the insurance industry, Segura Claims provides impartial appraisal and dispute resolution services that bridge the gap between policyholders and insurance carriers. Founded by a former police officer turned insurance professional, our work is guided by a fact-based, investigative approach — focused on uncovering the truth and achieving fair, transparent outcomes for every client.

A Foundation That's Built on Experience

Our founder’s background as a law enforcement officer provides a strong foundation in:

Investigative methods and documentation review

Investigative methods and documentation review

Objective, evidence-based decision-making

Objective, evidence-based decision-making

Conflict resolution and mediation

Conflict resolution and mediation

These skills translate directly into our insurance work — allowing us to handle disputes with accuracy, impartiality, and professionalism.

Our Winning Edge

While we primarily handle cases across Texas, we also provide consulting services nationwide for clients seeking an impartial perspective or expert support in resolving insurance disputes. Each consultation begins with a detailed review of reports, estimates, and claim documents — ensuring that every decision is supported by evidence, not assumptions.

  • Impartial appraisals for residential and commercial insurance claims

  • Dispute resolution as a neutral third party between policyholders and insurers

  • Fact-driven investigations to clarify discrepancies between contractor and carrier estimates

  • Appraisal and umpire services for complex insurance cases

Women collaborating in office

Facts First, Always

We work on a per-consultation basis, providing the flexibility to meet the unique needs of each case — big or small. Here, every case begins with the details that matter most — the facts.

  • Blue circle message icon

    Review and Assess

    We begin by reviewing all available documentation, photos, and reports to ensure every aspect of the loss is clearly understood.

  • Identity confirmation symbol

    Compare and Identify

    We carefully compare contractor estimates with insurance carrier assessments to spot any differences in pricing, scope, or interpretation.

  • Document analysis icon on blue circle

    Analyze and Clarify

    We investigate inconsistencies in the data and clarify disputed points using a fact-driven, impartial approach.

  • Data analysis document icon

    Report and Recommend

    We deliver a clear, unbiased report with professional recommendations to help both parties reach a fair, evidence-based resolution.

Partners in Resolution

Group chatting in bright kitchen

Homeowners and Contractors

We assist homeowners, often referred by roofing contractors, who need expert, impartial estimates or appraisals to support their insurance claims.

Man and woman reviewing documents together

Insurance Professionals & Attorneys

We help insurance carrier agents seeking unbiased appraisals and reviews, and attorneys needing expert testimony, appraisal, or consulting support for first-party insurance disputes

Leverage Our Professional Expertise

When insurance disputes threaten to derail your claim resolution process, our two decades of investigative experience provide the impartial expertise needed. Connect with us today.